Accessibility

The Count Basie Theatre strives to provide all patrons with an enjoyable experience in clean, safe and accommodating surroundings. The Count Basie Theatre is wheelchair accessible and accommodating for patrons who have limited mobility or who have visual and/or hearing impairments. If you require assistance, please inform our box office personnel of any special needs or requirements when purchasing tickets. The box office can be reached at (732) 842-9000.

Seating
Accessible seating is provided in various locations (and various price levels) throughout the orchestra. The balcony section is not wheelchair accessible.

Automatic Entrance
An automatic door opener is located on the far left exterior door (easily operated by pushing) and will lead you to the lobby. Please be aware that our staff is available to assist you, whenever possible.

Restrooms
The wheelchair accessible restroom is located at the far end of the interior lobby, under the stairway.

Water
Water is available at all of our concession stands, and may be requested free of charge if a patron requires it for medications. Please ask our staff if you require assistance.

Concession Stands
Upon request from visually impaired individuals, concession stand sales personnel will verbally provide price information. Sales personnel will be happy to retrieve merchandise for patrons who require assistance. Concession stands are located on the lower level of the theatre. Note: The balcony level is not accessible to wheelchairs. A souvenir concession stand is located in the lobby where you can purchase Count Basie Theatre t-shirts, hats, mugs and other show memorabilia.

Service Animals/Guide Dogs
Service animals are welcome at the Count Basie Theatre. In order to avoid hazardous situations, they will rest in the patron's seating area during the performance.

Emergency Evacuation Procedures
Count Basie Theatre personnel have been thoroughly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those patrons with disabilities, in the case of an emergency.

Wheelchair Assistance
Patrons with a mobility-impairment who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, at no charge. Please inform of us your needs prior to the event. 732-842-9000, or contact Security upon your arrival.

Wheelchair Storage
Patrons wishing to transfer from a wheelchair to a seat can request to have their wheelchair stored during the performance. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.

Assistive Listening Devices
Assistive listening devices are available for individuals with a hearing-impairment. The devices are those which operate on the FM based system. Please visit the merchandise stand upon your arrival at the theatre to arrange for the use of an Assistive Listening Device. You will be required to leave a driver's license or credit card as collateral. There is no charge for this service.

Large Print
Programs in large print are provided upon request when available.

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